We are happy to exchange or refund items that you are not 100% satisfied with or that you have received in a damaged or faulty condition. 

  • If your item is not what you truly wished for we are happily to issue a full refund for the product or an exchange within 30 days of purchase.
  • Items must be in original undamaged condition for refund equivalent to purchase price. Modplay holds the right to offer partial refunds for item not in original condition. 
  • Shipping back to Modplay will be at customers expense and we will not be held responsible for lost, stolen or damaged return deliveries.
  • Please ensure that items are well packed and shipped with tracking number to ensure a safe journey. 

Please contact us promptly to discuss a return/refund.


Modplay  at their discretion have the right to reject returns outside the 30 day return period or items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.