Shipping Policy

 


⁠FREE SHIPPING on orders over $200.  
$10 shipping on orders up to $199. 
If your order contains Made to Order Modplay items, your entire order will ship when the Modplay items are ready to ship.  
If you would like your 'Ready to Ship' items to ship immediately, please place two separate orders. 


PO BOX
Our standard and express shipping options are by courier, and are unable to be shipped to PO Boxes. If you require a PO Box delivery address please provide this at checkout and we will contact you to discuss alternate delivery options.  

 
Time Frames  

Modplay hand-crafted products may not be available for immediate delivery.  Modplay will endeavour to deliver your Order within twenty eight (28) days of the date you place your Order, but no warranty or representation is made in that respect.  Delivery times may be longer for regional deliveries or for delivery in areas otherwise remote from Brisbane, Queensland.  
When we have packed your order and it is dispatched you will be sent confirmation via email or text with the tracking number. 
Once your order has been sent the delivery times are outside our control. Estimated delivery times vary based on where you live and at busy times of the year eg. Christmas.

If you require your order before a specific date please leave a note at the checkout or contact us (info@modplay.com.au).
We understand how exciting it is to receive mail and we promise we will always do our best to get your order to you as fast as possible! 


Local Pick-up
If you are located near Brisbane we offer Local Pickup from Wakerley, Queensland 4154.
When ordering online please use the discount code ‘LOCALPICKUP’ at checkout and the shipping costs will be removed.  Please contact us (info@modplay.com.au) directly after receiving confirmation your order is ready for collection to arrange a pick up time. Please aim to collect orders within 7 days of your order being ready for collection.

Orders for collection must be collected within twenty-one (21) days of notice that it is available for collection.  If any Order is not collected within this timeframe, Modplay has the right to allocate the Product to another customer and re-order the Product for you.   

Combined Orders

We are happy to combine orders if you put through an order and forgot something or want to add to a Pre-Order. Please ensure that you email us (info@modplay.com.au) to let us know as this is manual and not automated.

  • Orders under $200 total, please use code 'COMBINE' on second order.
  • Your order will be shipped for single shipping fee as listed above.
  • Orders over $200, please use code COMBINE on both orders. If you have already put through your first order without the code please let us know and we can refund the shipping from your first order.
  • When combining please also leave your first order number as a note at checkout as this makes it easier for us to find in the system.

Packaging

As a company that loves our natural and sustainably made products we also try to be environmentally minded throughout the process of delivering them to you. 

We re-use shipping boxes and filler as much as possible. Our custom boxes are made to fit our Modplay play pieces by an Australian small family business just like our own. 

 

Please recycle/dispose of all packaging materials thoughtfully.